Customer Service
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CONTACT US
Good Fight Ministries
P.O. Box 2202
Simi Valley, CA 93062
Phone: 1-866-JC-TRUTH (1-866-528-7884)
For Product Questions and/or Order Inquiries CLICK HERE
For General Inquiries or Comments CLICK HERE
PLEASE NOTE: We ship orders one time per week, usually on Wednesdays. If you placed an order on or after Wednesday then your order will ship the following Wednesday. If you supplied a valid email address when placing your order, you will receive tracking information once your order is processed.
OTHER ORDERING METHODS
If you are unable to pay by credit card through our website, you may also order through the mail. We accept any form of bank draft (check, money order, etc.) payable in USD. Simply follow these instructions to figure out your total amount owed:
1. Add the desired product(s) into our shopping cart system (don’t worry, you won’t need a credit card and nothing will actually be submitted).
2. Click on the green checkout button and proceed to fill out your information in order for the system to calculate your shipping & handling plus tax (where applicable). There is no need to fill in any payment information. (PLEASE NOTE: Final Shipping & Handling is not calculated until your address information is entered. The amount initially shown is approximate until you enter your information.)
3. Printout this order page from the shopping cart showing your desired products, shipping charges, tax (if applicable), your name, address, phone, email, and make your check or money order payable to Fight the Good Fight Ministries for the Total Amount shown (you can then clear your cart and/or close your browser window before going any further). Mail a copy of the printout of your order page and your check or money order to:
P.O. BOX 2202, SIMI VALLEY, CA 93062-2202 USA
To order over the phone or if you have questions or concerns for an order you’ve already placed, please use the Customer Service Form below or call our toll-free phone number at 1-866-JC-TRUTH (1-866-528-7884). Please leave your name, phone number and a message that you’d like to place a phone order. Provide your Order ID Number if you have questions or concerns for an order you’ve already placed, and someone will respond to your inquiry as soon as possible.
REFUND/EXCHANGE POLICY
All products are guaranteed from defects up to 45 days from the date of initial purchase. For this reason we suggest you check all of your products for defects upon receiving them. If you receive a defective resource, you may return it to the address above for an exchange. Please include a copy of your original order receipt (included with your order and emailed to you) along with the defective product.
PLEASE NOTE: Due to the extended running time of many of our DVDs, we manufacture them on what is known as “dual-layer” DVDs (also known as DVD-9) in order to fit longer running programs onto one disc rather than across multiple discs. This is a relatively newer technology, therefore some older DVD players may have trouble reading a dual-layer DVD once it reaches approximately the half way point of the program (or where the laser in your player transitions from one layer to the next – thus the name “dual-layer”). Before contacting us to tell us that your DVD is defective, we ask that you please try playing your DVD in a few other (preferably newer) players or computers before contacting us to replace your DVD. It’s quite possible that the DVD is not defective and replacing it won’t solve the issue if it is an issue with your DVD player.
If you are unhappy with any product(s) you have purchased, for any reason, we will accept your product(s) in return for a full refund, including shipping & handling, for up to 45 days from the date of original purchase. Simply return your product(s) to the address above, including a copy of your original order receipt, and we will issue your refund to the original funding source (the credit card we have on file for your purchase, your PayPal account, or we will mail a check if your order was by mail).
IMPORTANT NOTE: No refunds or exchanges will be honored without a copy of the original receipt of purchase or if it has been over 45 days since the date of original purchase.
Please use this form for order or product inquiries only. If you have a general question or comment, please use our Contact Us page.
Product & Order Inquiry Form
